Last Updated: July 2026
At KAI Active, we are committed to providing a smooth shopping experience from checkout to delivery. Please review our Shipping & Returns Policy below.
Shipping Policy
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales and promotional periods, processing times may be slightly longer.
Delivery Time
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
KAI Active may also offer free shipping promotions from time to time.
Order Tracking
Tracking information may be provided via email or SMS once your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. KAI Active is not responsible for delays or failed deliveries caused by incorrect information provided during checkout.
Return & Exchange Policy
Eligibility
- Request made within 7 days of delivery
- Item is unused, unworn, and unwashed
- Original tags and packaging remain intact
- Product is returned in original condition
Non-Returnable Items
- Used or washed items
- Products without original tags
- Items damaged after delivery
- Sale or promotional items (unless defective)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging.
Exchange Process
- Contact our support team with your order details.
- Explain the reason for the exchange.
- Follow the instructions provided by our team.
- Return the item in its original condition once approved.
Refunds
Approved refunds will be processed after inspection of the returned product. Processing times may vary depending on the payment method used.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.